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4 The Joyn merchant portal

4 The Joyn merchant portal

How do I log into the Joyn merchant portal?

How do I change my Joyn merchant portal password?

I have forgotten the password for my Joyn merchant portal and Joyn Business app. How can I reset this?

4.1 Adjusting data in the Joyn merchant portal

How do I change my email address in the Joyn merchant portal?

How do I change my website address in the Joyn merchant portal?

How do I change my telephone number in the Joyn merchant portal?

Can I add my Facebook page in the Joyn merchant portal?

How do I change my shop description in the Joyn merchant portal?

How do I change my shop address in the Joyn merchant portal?

How do I change my shop opening hours in the Joyn merchant portal?

How do I add opening hours in the Joyn merchant portal?

Can I notify my customers of special opening and closing days via the Joyn merchant portal (e.g. public holidays, annual holidays)?

Can I notify my customers of my new opening hours via the Joyn merchant portal?

Why is it important that I add categories in the Joyn merchant portal and how do I do this?

Can I personalise my tablet by adding images to the Joyn merchant portal?

Can I add images to the Joyn merchant portal and how do I do this?

How do I add my logo to the Joyn merchant portal?

How do I add a cover picture to the Joyn merchant portal?

How do I add a picture to the home screen of my tablet?

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4.2 Activating Joyn Integrations in the Joyn merchant portal

How do I integrate Joyn and my webshop?

What are integrations?

What integrations are possible with the Joyn app?

Where do I find the various integration options?

What do I have to do to accept payments with Edenred in the Joyn app?

What do I have to do to accept payments with Monizze in the Joyn app?

What do I have to do to accept payments with Payconiq by Bancontact in the Joyn app?

What do I need to do to activate the Lightspeed integration?

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4.3 Customer statistics in the Joyn merchant portal

What statistics can I find in the Joyn merchant portal?

Where can I find my customer statistics?

Why should I check my stats regularly?

Is it useful to regularly check my statistics?

What can you learn from your statistics?

How do I set up the formula for calculating the percentage of loyal customers?

I am unable to find information about new and returning customers?

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4.4 Transactions in the Joyn merchant portal

What information can I find under the ‘Transactions’ tab in the Joyn merchant portal?

Where do I find an overview of all payments?

Can I check in the Joyn merchant portal whether a payment has been successful?

Can I find proof of the transactions in the Joyn merchant portal?

Can I find an overview in the Joyn merchant portal of all the rewards and coupons that have been redeemed?

Can I find proof in the Joyn merchant portal of Edenred transactions?

Can I find proof in the Joyn merchant portal of Monizze transactions?

Can I find proof in the Joyn merchant portal of Payoniq transactions?

I made a mistake whilst entering the points. How can I correct this?

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4.5 Customer data in the Joyn merchant portal

Where can I find my customer base?

How do I look up information about a customer in my customer database?

What is the comment box for with each customer?

Can I manually add points to a customer from within my Joyn merchant portal?

Can I deduct points from within the Joyn merchant portal?

How do I see the difference between registered and non-registered customers?

What are the benefits for customers who register their card or install the app?

Can I receive an export of my customer base?

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4.6 Rewards in the Joyn merchant portal

How to edit a webshop reward in the Merchant Portal?

What is a reward?

How do I create a reward in the Joyn merchant portal?

How should a customer redeem a reward?

What if my customer cannot redeem a reward?

How do I notify my customers of a new reward?

How do I adjust a reward?

Is adjusting your rewards every now and then wise?

How do I deactivate a reward?

How do I activate an inactive reward?

Why should I deactivate a reward?

How do I remove a reward from the Joyn merchant portal?

How do I print a list of the rewards that I offer to my customers?

Can I find an overview in the Joyn merchant portal of all the rewards and coupons that have been redeemed?

Besides the Joyn app, is there another way to notify customers of the rewards they can save for?

How to create a webshop reward in the Merchant Portal:

How to delete unused codes from a webshop reward in the Merchant Portal?

How to add extra codes for a webshop reward in the Merchant Portal?

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4.7 Email Campaigns

What are good examples of reminder campaigns?

What is an email campaign?

What are the benefits of an email campaign?

What types of email campaigns are available?

How do I create a new campaign?

How do I send an email campaign to my customers?

How can I attract new customers with Joyn?

What kind of emails can I send to increase loyalty among Joyn users?

How can I make the emails as effective as possible for my customers?

Can I aim for a specific target audience in an email campaign?

Why is the number of customers I can send an email to lower than my total number of customers?

I cannot add my attachment to the email. How come?

I want to set up an email campaign, but I can’t see the option anywhere. What do I need to do?

Can I send my emails in different languages?

Can I personalise my emails?

What file types can I attach to my email campaign?

How do I change the images in my email campaign?

What is a one-time campaign?

How does a one-time campaign work?

How do I create a one-time campaign?

What is an automatic birthday campaign?

How does an automatic birthday campaign work?

How do I create a birthday campaign?

Why doesn’t every customer receive a birthday email?

What are good examples of birthday campaigns?

What is an automatic reminder campaign?

How does an automatic reminder campaign work?

How do I create a reminder campaign?

What is a Joyn Advertising campaign?

What are the benefits of a Joyn Advertising campaign?

What are the rates for a Joyn Advertising campaign?

How does a Joyn Advertising campaign work?

How do I create a Joyn Advertising campaign?

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4.8 Coupons in the Joyn merchant portal

What is a coupon?

What are the benefits of a coupon?

What can I use coupons for?

Why should I use coupons?

How to add a coupon to an email?

I’ve sent an email with a coupon. What next?

Will I know the results of my coupon campaign?

How can I distribute my coupon?

How can a customer redeem a coupon?

How can a customer redeem a coupon before paying with one of the payment methods (Edenred, Monizze, Payconiq by Bancontact) in the Joyn app?

Can a coupon be redeemed more than once?

My customer’s coupon does not appear on my tablet or smartphone. Why is that?

Can a customer redeem a coupon with KBC/CBC/KBC Brussels Mobile?

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