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2 About Joyn
Joyn Academy
1 Loyalty for dummies
1.1 Definition of loyalty & basics
1.2 Using and offering a loyalty programme in your business
1.3 E-mail your customers
2 About Joyn
2.1 About Joyn
2.2 My Customer data
2.3 Security and Privacy
3 Starting with Joyn
3.1 Applying for Joyn
3.2 The Joyn welcome box
3.3 Installing Joyn
3.4 Order new Joyn products
4 The Joyn merchant portal
4.1 Adjusting data in the Joyn merchant portal
4.2 Activating Joyn Integrations in the Joyn merchant portal
4.3 Customer statistics in the Joyn merchant portal
4.4 Transactions in the Joyn merchant portal
4.5 Customer data in the Joyn merchant portal
4.6 Rewards in the Joyn merchant portal
4.7 Email Campaigns
4.8 Coupons in the Joyn merchant portal
5 Joyn Business Apps
6 Device-related questions
6.1 iOS/Apple-related device questions
6.2 Android-related device questions
6.3 Huawei-related device questions
7 Customer statistics
8 Coupons
9 Rewards
10 Email Campaigns
10.1 General information about email campaigns
10.2 One-time campaign
10.3 Birthday campaign
10.4 Reminder campaign
10.5 Joyn Advertising campaign
11 Mobile payments with Joyn (only available in Belgium)
11.1 Paying with Edenred (only available in Belgium)
11.2 Paying with Monizze (only available in Belgium)
11.3 Paying with Payconiq by Bancontact (only available in Belgium)
12 Saving points with KBC/CBC/KBC Brussels Mobile
13 The Joyn merchant network
14 The Joyn integration options
15 Joyn Advertising campaigns
Back to home
Helpcenter
2 About Joyn
Joyn Academy
1 Loyalty for dummies
1.1 Definition of loyalty & basics
1.2 Using and offering a loyalty programme in your business
1.3 E-mail your customers
2 About Joyn
2.1 About Joyn
2.2 My Customer data
2.3 Security and Privacy
3 Starting with Joyn
3.1 Applying for Joyn
3.2 The Joyn welcome box
3.3 Installing Joyn
3.4 Order new Joyn products
4 The Joyn merchant portal
4.1 Adjusting data in the Joyn merchant portal
4.2 Activating Joyn Integrations in the Joyn merchant portal
4.3 Customer statistics in the Joyn merchant portal
4.4 Transactions in the Joyn merchant portal
4.5 Customer data in the Joyn merchant portal
4.6 Rewards in the Joyn merchant portal
4.7 Email Campaigns
4.8 Coupons in the Joyn merchant portal
5 Joyn Business Apps
6 Device-related questions
6.1 iOS/Apple-related device questions
6.2 Android-related device questions
6.3 Huawei-related device questions
7 Customer statistics
8 Coupons
9 Rewards
10 Email Campaigns
10.1 General information about email campaigns
10.2 One-time campaign
10.3 Birthday campaign
10.4 Reminder campaign
10.5 Joyn Advertising campaign
11 Mobile payments with Joyn (only available in Belgium)
11.1 Paying with Edenred (only available in Belgium)
11.2 Paying with Monizze (only available in Belgium)
11.3 Paying with Payconiq by Bancontact (only available in Belgium)
12 Saving points with KBC/CBC/KBC Brussels Mobile
13 The Joyn merchant network
14 The Joyn integration options
15 Joyn Advertising campaigns
2 About Joyn
2.1 About Joyn
What is included in Joyn’s Lite subscription?
What is Joyn?
Who is behind Joyn?
What are the advantages of Joyn compared to other loyalty programmes?
How is Joyn different from other loyalty programmes?
Who uses Joyn?
How do I start with Joyn?
Do I need a tablet or another mobile device to use Joyn?
I’ve worked with Joyn in the past. What’s new?
Can I transfer customers from my current loyalty programme to Joyn?
Can I receive an export of my customer base?
See more
2.2 My Customer data
How much does it cost to use Joyn?
What payment methods are available?
Can I pay monthly?
What is included in Joyn’s Loyalty subscription?
What is included in Joyn’s Loyalty + subscription?
What is included in Joyn’s Connect subscription?
What is included in Joyn’s Expert subscription?
What is the most popular Joyn subscription?
Can I switch between Joyn subscriptions?
Are there any extra services I have to pay for?
How can I pay my invoices?
When do I receive my invoice?
Do I receive invoices by email only?
My billing information has changed. How can I adjust it?
My VAT number has changed. How can I update my records?
I have a new bank account number. How can I update my records?
I need a copy/duplicate of my invoice. How do I obtain this?
My shop is being taken over. What about Joyn?
How can I order additional Joyn cards?
I’ve signed a contract. How long does it take before I can use Joyn and offer it to my customers?
Can I cancel my Joyn subscription at any time?
What if your subscription cost cannot be withdrawn from your account?
See more
2.3 Security and Privacy
Is Joyn safe?
What personal information is stored in the Joyn app?
Is Joyn GDPR compliant?
Why does the app need to access my customers’ camera?