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2 About Joyn

2 About Joyn

2.1 About Joyn

What is Joyn?

Who is behind Joyn?

What are the advantages of Joyn compared to other loyalty programmes?

How is Joyn different from other loyalty programmes?

Who uses Joyn?

How do I start with Joyn?

Do I need a tablet or another mobile device to use Joyn?

I’ve worked with Joyn in the past. What’s new?

Can I transfer customers from my current loyalty programme to Joyn?

Can I receive an export of my customer base?

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2.2 My Customer data

How much does it cost to use Joyn?

What payment methods are available?

Can I pay monthly?

What is included in Joyn’s Loyalty subscription?

What is included in Joyn’s Loyalty + subscription?

What is included in Joyn’s Pro subscription?

What is included in Joyn’s Unlimited subscription?

What is the most popular Joyn subscription?

Can I switch between Joyn subscriptions?

Are there any extra services I have to pay for?

How can I pay my invoices?

When do I receive my invoice?

Do I receive invoices by email only?

My billing information has changed. How can I adjust it?

My VAT number has changed. How can I update my records?

I have a new bank account number. How can I update my records?

I need a copy/duplicate of my invoice. How do I obtain this?

My shop is being taken over. What about Joyn?

How can I order additional Joyn cards?

I’ve signed a contract. How long does it take before I can use Joyn and offer it to my customers?

Can I cancel my Joyn subscription at any time?

What if your subscription cost cannot be withdrawn from your account?

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2.3 Security and Privacy

Is Joyn safe?

What personal information is stored in the Joyn app?

Is Joyn GDPR compliant?

Why does the app need to access my customers’ camera?